Anderton Centre-LOAI Ltd
Activity Booking Terms & Conditions

1. BOOKING TERMS

1.1 VAT subject to status.
1.2 Provisional bookings will be kept for 3 weeks with no obligation after which the booking will be treated as cancelled.
1.3 All places must be reserved by completing a booking form and an initial none refundable deposit of 20% of the total booking cost
1.4 Full payment must be received 6 weeks before the visit date.
1.5 In the event of the booking taking place less than 6 weeks from the date, full payment must be made at the time of booking.
1.6 In the event of the booking form not being completed or invoice paid Anderton Centre-LOAI Ltd will have the discretion to treat the booking as cancelled.
1.7 All activities are subject to availability and are weather dependent.

2. CANCELLATION BY CLIENT

2.1 All cancellations must be in writing.
2.2 Anderton Centre-LOAI Ltd once notified by letter or e-mail of the cancellation will endeavour to re-book the activity day / days.
2.3 If final balance is paid and cancellation is before 6 weeks, a full refund less the 20% deposit will be issued.
2.4 If final balance has been paid, and cancellation is after the 6 weeks, no refund will be given.

3. CANCELLATION BY ANDERTON CENTRE-LOAI Ltd

3.1 Anderton Centre-LOAI Ltd shall notify the client of cancellation not less than five days prior to the commencement date.
3.2 In the event of cancellation clients will be offered the choice of the following options: –
3.2.1 Full refund or
3.2.2 Alternative day/days.

4. INSURANCE

4.1 Anderton Centre-LOAI Ltd does not accept any liability for personal injury to, or the death of any participant caused, or for the loss or damage therein, unless caused by proven negligence of the company.
4.2 Anderton Centre-LOAI Ltd carries full legal liability insurance for such circumstances. However, clients are advised to ensure that they are covered by insurance for personal accident, personal liability or loss or damage to personal property.

5. SAFETY & BEHAVIOUR

5.1 The group leader is responsible for the behaviour and conduct of the group whilst at the Anderton Centre, groups must be adequately supervised at all times.
5.2 Our Health & Safety procedures are there to protect everyone as well as comply with the law and will be explained to you by a member of staff. 5.3 You are required to follow safe procedures to ensure that you and others come to no harm.
5.4 We operate a zero tolerance policy with regard to abuse, verbal or otherwise towards staff or other Centre users. We reserve the right to ask any participant or group to leave without refund in the case of misconduct.
5.5 Any damages to Centre property or equipment due to misuse will be chargeable.

6. HEALTH

6.1 You must inform Anderton Centre-LOAI Ltd with the return of your booking form any illness, disability or any medical treatment being received that could have an effect on the activities you or your group members are undertaking at The Anderton Centre.

7. COMPLAINTS

7.1 If a customer of Anderton Centre-LOAI Ltd has cause for dissatisfaction then this should be made known to the Centre Manager David Germain by telephoning 01257 484220 or by letter or email inof@andertoncentre.co.uk

8. UNDERTAKING

I understand that:
8.1 The 20% deposit is not refundable once a place has been confirmed, unless the course is cancelled by Anderton Centre-LOAI Ltd
8.2 Refunds due to cancellation are in accordance with booking conditions.
8.3 I shall be liable to pay 100% of the total course fees if less than 6 weeks’ notice of cancellation is given.

9. BOOKING FORM CONDITIONS

9.1 I have had brought to my attention the Terms & Conditions relating to this booking in particular those concerning cancellation.
9.2.I understand that bookings are accepted on the understanding that Anderton Centre-LOAI Ltd safety regulations are observed.
9.3 I accept that Anderton Centre-LOAI Ltd is not under any liability whatsoever in respect to loss or damage to personal property, not caused by the negligence or fault of Anderton Centre-LOAI Ltd., its suppliers, its agents and employees during activity days.

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